Lesley Hensell

Lesley is co-founder and co-owner of Riverbend Consulting, where she oversees the firm’s client services team. She has personally helped hundreds of third-party sellers get their accounts and ASINs back up and running. Lesley leverages two decades as a small business consultant to advise clients on profitability and operational performance. She has been an Amazon seller for almost a decade, thanks to her boys (18 and 12) who do most of the heavy lifting.

Joe Zalta

Joe is co-founder and co-owner of Riverbend Consulting, where he manages the sales and advertising teams. Joe also heads up the brand partnership and referral divisions. He has founded and run successful businesses in multiple industries including e-commerce and wholesale/manufacturing. Joe loves spending time with his wife and kids. He can be found playing catch with his boys and even drawing princess pictures with his daughter!

Lauren Barbera

Lauren helps clients find real-world, scalable solutions to their problems and translates them through the Amazon lens. Lauren worked for Amazon for nearly 12 years, first in Seller Performance Operations, then on the business teams managing Seller Performance programs. She tirelessly worked to address authenticity, fraud, money laundering, and condition, all while providing front-line support to Amazon executives via high-level escalations. If you ask, Lauren WILL sing karaoke duets with you.

Ally Bechtold

Ally joined Riverbend with a background in advertising and design. She contributes to everything design related including marketing campaigns, proposal decks and the Riverbend website interface. She applies her strategy of design thinking from the Pratt Institute and experience in multiple fields, including fashion, editorial, and nonprofits. Ally is inspired by music, mindfulness and traveling to experience different cultures. When she is not in the office she may be planning, or dreaming about her next trip overseas with a coffee in hand.

Jack Bijou

Jack joins Riverbend with a long Amazon background. Working for multiple multi-million dollar agencies and managing their growth, he now brings his experience and love for Amazon to Riverbend to offer his knowledge and insight to our clients. Heavily involved in the launch of Editorial Recommendations and Studio (Product Videos), there is unlimited potential on what Riverbend can offer its sellers to continue growing on amazon. Jack is newly married and loves spending time with his wife in NYC.

Cathy Ceely

Cathy utilizes 20 years of Amazon experience to advocate for sellers. She has extraordinary knowledge regarding Amazon selling policies and seller enforcement. Cathy was a founding member of the Amazon Executive Seller Relations and Product Quality teams, and Operations Manager for Seller Performance in Seattle. She was a Senior Program Manager with the Marketplace Growth team (now Strategic Account Services). Cathy has raised, trained and shown champion Doberman pinschers for 40 years.

London Chua

4 years Amazon experience in Customer Service, Seller Support, beta testing new programs (Hows My Driving), and volunteering in depts as needed (gift certificates)My biggest passions are art, learning, and nature, and I enjoy camping, crafting and drawing, and reading on practically any subject.

Kayleigh Cockerill

Kayleigh relentlessly fights for clients with suspended Amazon accounts. With a degree is in Criminology and Criminal Justice, Kayleigh is inquisitive, process-oriented and pays close attention to detail. When she isn’t being a superhero to Amazon sellers, she enjoys crafting, reading, baking, taking voice lessons or participating in races and obstacle courses.

Kaitlyn Cudaback

Kaitlin is dedicated to assisting Amazon sellers with product and seller specific appeals for ASIN and Account reinstatement. She applies her strong knowledge base from decades of work in various fields, including legal assistance, custom art productions, public relations and distribution for several independent companies. In her off-time, Kaitlin is a passionate editor, writer and promoter for aspiring authors, musicians and visual artists. She holds a great fondness for all animals, plants and the creative endeavors of all humans.

MaryAnn Delgado

Emanuela Elias

Emanuela leads the monthly services team. She stays on top of critical performance metrics and ensures we secure every owed reimbursement, to keep our clients ahead of game. Emanuela’s background in e-commerce includes leading and empowering teams to work more efficiently. She loves to see a team take off on its own, become independent thinkers and problem solve together. Emanuela is a full-time foodie who loves to cook and create vegan dishes. She is also a long-time aficionado and teacher of the classical Pilates method.

Laurie Edgar

Laurie keeps our monthly and weekly reports running smoothly. She also keeps up with client notifications. Laurie recently retired from teaching 1st grade, which is evident in her patience and organization. Laurie is married with 3 children. She and her family love animals, gardening, the beach and the mountains.

Angela Fleming

Angela was with Amazon for 4 yeas as part of Seller Support with the Specialty team working with Amazon Fresh, Amazon Handmade and Amazon Home Services. She helped sellers through the application process and account management once they were up and running. Angela was also a vetting specialist to ensure that only the best and most qualified sellers were approved to move forward and sell in the specialty categories. They were high touch candidates who frequently reached out and she provided excellent customer service all the way up to handling Jeff Bezos escalations. In her free time, she enjoys books. playing with her dog Tellar and crafting.

Leah Gervais

Leah is a core team member who was with Riverbend the day it launched. She oversees onboarding of new clients and employees. She also handles all administrative assignments and ensures that communication flows smoothly between consultants and clients. Leah is a proud mother, and when not at work, she volunteers with an Animal Rescue Group called Shelter2Rescue Coalition.

Jonathan Golin

Experienced Purchasing Manager with a demonstrated history of working in the consumer electronics industry. Strong purchasing professional skilled in Negotiation, Microsoft Excel, Management, Customer Service, and Sales.

Adam Hoagland

Adam provides analytical support for both our Riverbend clients and team to best asses and assist with plans of action, reports and overall best practices on Amazon. Adam has three years of Seller Support experience as an associate, lead and trainer. He has specialized in day-to-day operations, catalog inquiries, state and federal tax reviews, feeds, escalations, gating, and assisted with brand registry items. His down time is spent with his two cats and spouse enjoying streaming, gaming, pub crawls and house parties with friends.

Brandon Hunt

Brandon joined Riverbend from the Department of Navy as a civilian rigger mechanic. He brings his strong understanding of workflow processes and project management to our team.. Brandon enjoys tinkering with electronics, listening to music, and woodworking. He’s married and has three sons.

Kelly Johnston

Kelly is the glue that holds Riverbend Consulting together and was with the company at its founding. She survived 10 years in the digital salt mines of Amazon Seller Performance. Before that, Kelly held other e-commerce roles where she worked in content, sales, and operations. When not helping clients, Kelly is a talented artist. Collage and up-cycled assemblages are her current passions.

Brianna Kipnis

Alex Landry

Alex joined Riverbend following experience across several Amazon departments. He served as an associate in Seller Support before taking on a team leader role in software testing and training development. He finished out his Amazon career in content creator support for the Merch program. A true enthusiast, Alex has constantly changing hobbies. Currently, he is building and playing musical instrument such as electric guitars.

David Maimon

David is a Client Relationship Manager and part of our Editorial Recommendations team. He helps Amazon sellers land on page one of searches with a featured article. David has seller account experience making it easy for him to understand and communicate with Riverbend clients. David enjoys sports, exercise and travel.

James May

James has worked in nearly every department in Amazon, from Customer Service to Seller Support, Author Central, Payments, WebStore and AWS, and MWS. He really enjoyed getting something that no one else could manage to fix and then fixing it, preferably working with numbers and spreadsheets. James’ greatest pleasure is just being able to help people out. He is a proud father of 5, grand father of 2 1/2 (one on the way later this year). He loves to make things and has a tinkershop where he builds things out of wood, metal and anything else that is not nailed down. He is also a co-owner of a board game store and love mini war gaming!

Jenn Sullivan-May

Jack Mlabasati

Jack manages the Riverbend Consulting sales team. He brings empathy and strong listening skills to bear as he works with clients to evaluate their issues and find ways our team can help. In addition to past sales roles at other high-touch organizations, Jack has run an online retail business focused on customer experience. Jack enjoys working out at least once a day, to escape and blow off steam.

Jay Morane

Jay is a strong advocate for the sellers and goes above and beyond to use his skills to help in every way he can. Jay has experience in Amazon Seller Support/FBA as well as the Amazon Account Health Team. There he worked with sellers to assist them in understanding the metrics and policies related to their Account Health as well as assisting them with reinstatement. Jay enjoys spending time with his wife and has been known to tell Dad jokes on occasion.

Matt Nastasi

Matt spent 20+ years building processes for Amazon’s Seller Support and Customer Service departments. Founding manager of Executive Seller Relations, Matt drove hundreds of policy and process changes for Sellers through his Seller Experience Deep Dive and Seller Trust programs for Amazon executives, exposing members of Amazon’s senior management to the challenges of life as an Amazon Seller. In his off hours, enjoys being a grandpa to his seven grandchildren. Matt is an avid reader and has provided coaching and first-draft feedback to authors. He also is a dedicated MMO gamer and guild leader with his wife, Veronica.

Sam Newlands

Sam applies her impressive tenacity to get Amazon seller accounts and ASINs reinstated. She enjoys research and looking beyond the surface layer to help sellers solve their issues. While working at Amazon, Sam was involved with the AWS and SES teams looking for fraudulent account activity and unauthorized account take over. Sam is an avid reader, urban explorer and friend to all dogs.

Serena Okamoto

Serena provides analytical support for Riverbend clients and teams, drawing on her previous Amazon employment across various teams including Seller Support and AmazonSmile. Her Amazon path included creating and testing a custom Amazon program and responding to requests from Amazon site managers and associates. Serena is a creative jack-of-all trades who enjoys nail art, resin art and costume creation in her downtime.

Kailee Oliveira

Kailee assists our staff of consultants with daily tasks, follow-ups, and tracking results to ensure we are always meeting our clients’ needs and resolving problems in a timely manner. Kailee’s strong work ethic and desire to help others shines through as she stays on top of the company’s workflow and outstanding tickets. When not at work, she enjoys spending time with her family, retreats to the lake and date nights with her boyfriend.

Rachel Richter

Rachel predominately works on ASIN and account verification appeals. She brings Riverbend deep experience from the import industry, where she was involved with buying, sales, order projections and logistics. Her past work experience in the education field gives her the patience and calm spirit we all appreciate. Rachel enjoys playing competitive tennis, traveling and watching her two boys’ sporting events.

Jarrett Ruvinsky

Jarrett joins Riverbend with experience working for Amazon sellers across categories including books, gourmet food, general merchandise and consumer electronics. Jarrett enjoys spending time with his 3-year-old daughter and her active imagination. He also likes to travel and is happy to be his wife’s sous chef in the kitchen. His specialty is the grill!

Tina Sperry

Tina oversees the Riverbend brand, manages our social media and online presence, and assists with client outreach. In addition, she coordinates our participation at industry conferences and trade shows. When Tina starts pacing and brainstorming, the rest of us take cover. Tina brings her creative energy to Riverbend by day and moonlights as a ringleader to her four children.

Caitlyn Way

Cait provides support to our clients and our operations team. She creates meaningful monthly reports that help us identify trends in client accounts. In addition, she helps manage workflow and ensure everything runs smoothly. Cait spent two years in Amazon Seller Support, where she specialized in feeds, variations, escalations, product compliance and gating. In her off time enjoys baking and exploring with her two daughters.

Tara Wood

Tara helps guide sellers through Riverbend’s many services. She’s likely the first voice a new client hears when calling the office, and she more than likely has a coffee in hand during that call. Her background as an event planner has equipped Tara to juggle an endless number of tasks. Outside of the office, Tara can be found listening to true crime podcasts, laughing at dog memes and enjoying time with her family.

Jeffrey Zalta

Aime Zimel

Aime worked for a small Healthcare IT company where she wore many hats including executed a full healthcare innovation event, and planning and attending the national Healthcare IT convention.​ In her spare time, she sings with her mother in the Arcadian Chorale, they have even performed at Carnegie hall twice. She loves theater and ushering at the Axelrod Theater in Deal NJ. She can be seen on stage or working backstage in a local community theater. Aime enjoys singing and all things theatre. She loves spending time with her husband and daughter seeing shows and concerts, going to Lake George NY, and the beach,  exercising, bicycling, bowling, skiing, and riding roller coasters. 

Becki Matiska

Erika Navarra

Kim

Leah Mae De Vera

Angelica Tabita Rile

Roselyn

As an Admin Assistant, I am handling Customer Service, Reimbursement, and NFB Issues. I’ve been working as V/A for almost 2 years, but Riverbend is one of a kind. Great collaboration with the team, and a great degree of control and freedom within my job. I am a person that loves challenges and improvements.

Karen Christie Lasola

I am the assistant to the Sales Team. I work mostly for Jack M and Jack B. I assist Jack M in managing tickets, especially those which pertain to Service Level Reviews. I help Jack B in processing ER ASIN orders. Sometimes I do tasks for Emanuela including email management. I also post RBC reviews from clients to the RBC group channel to inspire and motivate fellow RBC team members. I have 5 dogs at home, 2 of them are adopted. During weekends, I go on trips to nearby beaches or mountains to unwind. I am also pursuing Law.

Zulhaiden Montes

I’ve been in the customer service industry for roughly 5-years now. I started working from home last year during the pandemic. I work as admin support with Riverbend Consulting. I handle customer service emails in the Client’s Amazon Seller Central accounts, removal of customers’ negative feedback, chargeback, claim, etc, and make sure emails are answered promptly. I am an online game fanatic and a movie lover who likes to watch horror movies, thrillers and play mobile legends during my free time.

Jessa Mae

I handle Customer Service, Reimbursements, and NFB Issues. I am flexible and always ready to take on tasks when assisting Tina and Ally in Marketing while doing VA Services. I completed a Mastery of General Virtual Assistance. I have worked on different kinds of VA jobs, Transcription, Lead generation, Email marketing, and Social Media Management. I also work as a personal assistant to a CEO.

Marky

Marky mainly works as a customer service representative. He is a sociable person
who loves partying, anime and is a movie lover. Always wants to have fun, one of his
mottos in life “If traveling was free, you’ll never see me again” urges him to travels a
lot. He loves listening to music, is a dreamer and has an ultimate admiration for Emma
Watson and Kristen Stewart.

Cherry

A graduate of Secondary Education majoring in Mathematics, Cherry has an
eye for metrics and things that don’t quite add up. She uses her background
and extensive Amazon knowledge to keep sellers and our consultant team in
the know through her work in our Seller Account Protection program. Cherry
is also an integral part of managing our clients including onboarding them for
new services, sending out reports and collecting documents as needed.
Cherry is happily married with 2 lovely children and a nature lover! She loves
spending time with her family and friends.

Cybelle

Cybelle was the 3rd person hired as part of our international support team. Having started as a customer service representative, Cybelle quickly learned the ropes of Amazon and has since helped train several teammates in our core programs. Cybelle handles the onboarding of clients for monthly services. She works on Seller Protection Accounts monitoring for regular and VIP clients. Cybelle is assigned to follow-up, monthly reimbursements billing and daily monitoring reports. She loves music, sunsets, nature trips, animals and enjoys traveling with her friends and two kids.

Leane

Leane actively monitors the VIP accounts and assists the consultants. She works on
monthly reports and reimbursement services. Leane is fond of inspiring podcasts on
Spotify and reading books.

Jebbs

Jebbs works within Riverbend Consulting’s international admin support. His strength is his versatility to tackle different tasks. He is a reliable asset to Riverbend Consulting’s reimbursement services. He goes fishing during his free time.

Jun

Jun works day to day managing customer messages in our Account Management program. His superpower is all things related to Excel. He helps Riverbend by filing reimbursements and executing invoice annotations. His favorite quote is: “Nobody is born a master. The way to mastery leads to the desired goal only after long years of learning, of struggle, of rejoicing, and of disappointment…” -Paul Keres

Reymar

Reymar works diligently on reimbursements. He is skilled in annotations. He is a music and a motorbike lover.

John

John is a strong force on the reimbursement team. He likes to play video games and is passionate about music. He is also an artist who creates his own music. You can find him on SoundCloud and Spotify under the name KRONIK.

Winston

Winston is a pioneer within International Support. He successfully completed the Finishing Course for Call Center Agent in Philippine Call Center Institute. He supervises the International Admin Support team. He is knowledgeable in monitoring/investigation on Amazon Seller’s account. He is enthusiastic about communicating with customers via Seller Central and supports Customer Service on eBay. Winston has a passion for singing and is a dedicated church choir member.

Justin

Justin is very versatile and can work in all areas, with a primary focus on supporting our analysts and directly serving as an assistant to Lesley Hensell. He is always ready to take on new tasks and supplies the team with endless emojis and gifs to keep the company culture fun. He likes to spend his free time playing video games with friends, which he attributes to having helped him become a fast learner and adapting quickly to any situation.

Karl

Karl works on negative feedback and reimbursements. You might mistake him for being shy and quiet, but when you get to know him more, he is very outgoing. He loves to watch NBA.

Sahara

Sahara works in consultant support; annotation is her main task. Sahara takes pride in working hard for her family. And she loves to spend time with her sister and mom.

Nate

Nate ensures smooth day-to-day operations of the core team, ensuring SLAs are met and quality targets are reached. He enjoys gardening and collecting philodendrons. Nate is skilled in many different ways, he coined a nickname for himself, “The Generalist”.

Josephine

Josephine works within the International Admin Support team as a Customer Service representative. Formerly a nurse in New York, she now shares her wisdom with younger employees on the team.

Shiela Mae

Shiela works on NXTLVL and Basic Account Management clients. During her time off, she enjoys spending time with her daughter by watching TV series, movies and singing together. She is a proud single mom.